Customer Service

Shipping & Delivery
Your order will be delivered within 5-8 business days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date..
Privacy & Security
Established in 1998, we are 100% Australian owned and operated and a proud member of the APPA. Since we began our industry has continued to grow and it has taken us and our clients with it. We had a feeling people would appreciate quality, service and value for money and we were not wrong.Whether you know what you want or you need to discuss some ideas, give us a call and let our friendly team help your next campaign run as smoothly as possible. .
Returns & Replacements
you can create replacement and exchange orders from order page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.
Ordering
Your supplier must be your trusted partner — not a shifty fly-by-night con-artist trying to empty your wallet..
Payment, Pricing & Promotions
Payments We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Viewing Orders
To view your order status or history, click 'your account' in the upper right of most pages and then in the section at the top of the page, click 'view details' on an individual order. Or under 'Older orders', click 'View Order History' to view previous orders you have purchased.
Updating Account Information
End users can store contact information in their user profile and use the entries for quick reference.